Build your custom shoot request by picking your industry, shoot styles, image count. Finalize it by adding project details, providing guidelines (if there are any) and create a shot list.
Submit the request and we’ll get back to you within 1 business day.
We’ll review your request and ask additional questions if needed. When everything is clear, we’ll send you a proposal containing proposed shot list, project deliverables, total price, and turnaround time.
If you request for NULA to provide models, after you’ve accepted the proposal, we’ll send you a list of models to choose from based on the description given.
Casting may take up to 4 business days and includes 3-5 candidates per requested model.
If you chose to provide your own models, we’ll provide a “Terms of Conduct & Usage” agreement that needs to be signed by each model that works on NULA premises.
Once you accept the proposal, deliver the items to our studio via drop-off or using one of the major shipping providers.
Drop off time: Mon – Fri: 11:00 AM – 6:00 PM (ET)
Please do not send or drop off or ship your products before you request a shoot and accept the proposal. Make sure all the items have been included. Once we receive the items, we review the total number of images and send the invoice.
Once your products are delivered to our studio and we confirmed that the items match the proposal, we send you an invoice. We move to the shooting stage once payment is received.
We start shooting your project the next business day once we receive the payment. Order turnaround time may be increased due to the high volume of projects. In such cases, we’ll inform you within the proposal. If you are in a hurry, you can select a faster delivery speed:
TRACK YOUR PROJECT STATUS
Once we’re done, you will get a link to your online gallery to view, approve and download the images. You’ll have 7 calendar days to approve images or request edits. If approved, download the images from your online gallery.
Please provide feedback on images within 2 calendar weeks of receiving them (if necessary). We take up to 2 business days to assess if the edits are retouchable or require a reshoot, as well as if they are paid or free of charge. After 2 calendar weeks passed, all revisions will be paid.
Retouching edits can take up to 3 business days. Reshoots might require the standard turnaround time of up to 8 business days.
Once the project is complete, you can make a return request from your account by uploading a return label, scheduling a pick-up, or asking NULA to create a return label for you. In the case of NULA providing a return label, you will be billed for shipping upon delivery.
Once the project is complete, you can make a return request from your account by uploading a return label, scheduling a pick-up, or asking NULA to create a return label for you. In the case of NULA providing a return label, you will be billed for shipping upon delivery.
Get email and in-app notifications to stay on top of your project – from receiving a proposal to getting your images. Never miss a project update!
Get timely project assistance from a сlient support manager attached to each of your projects.
We’re available: Mon – Fri: 11:00 AM – 6:00 PM (ET)
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Yes, standard retouching is included for every image. Any complex manipulations will be paid.
Yes, any revisions made due to Nula’s failure to follow your directions are free of charge. Revisions made due to unclear directions from the client which were open to interpretation and assumption will be paid.
Absolutely! We encourage our clients to provide references to understand what result you would like to achieve. Upload or share links to your reference photos when booking your shoot.
Nula provides custom photography based on your requirements, therefore, we don’t offer refunds after we started working on your images.
Most shoots are done and final images delivered within 5 business days after receiving your product. *up to 50 standard images.
Shoots including a model may take up to 10 business days.
1. You can schedule a drop-off of your product(s) at the Nula office in Brooklyn, NY.
2. You can ship your product with the shipping service of your choice and provide us with the tracking number.
1. You can schedule a pick-up from the Nula studio.
2. You can include a prepaid return label in the box when shipping your product.
If you don’t need your product back, we can donate or discard it for you.
The content you purchase from Nula comes with unlimited usage licenses in perpetuity, including the content with models.
