HOW IT WORKS

Simple, yet powerful

PLAN & BOOK

1-3 BUSINESS DAYS
Request A Shoot

Build your custom shoot request by picking your industry, shoot styles, image count. Finalize it by adding project details, providing guidelines (if there are any) and create a shot list.

Submit the request and we’ll review your request within 1 business day and ask additional questions if needed.

Casting For Model Shoots

If you request for NULA to provide models, after you’ve accepted the proposal, we’ll send you a list of models to choose from based on the description given.

Casting may take up to 4 business days and includes 3-5 candidates per requested model.

If you chose to provide your own models, we’ll provide a “Terms of Conduct & Usage” agreement that needs to be signed by each model that works on NULA premises.

Deliver Your Products

Deliver the items to our studio via drop-off or using one of the major shipping providers.

Drop off time: Mon – Fri: 11:00 AM – 6:00 PM (ET)

Please do not send or drop off or ship your products before you request a shootMake sure all the items have been included. Once we receive the items, we review the total number of images and If there are any issues or missing items, we’ll let you know right away.

Pay An Invoice

Once we review your shoot request, we send you an invoice. We move to the shooting stage once payment is received.

PRODUCTION

1-3 BUSINESS DAYS
We Shoot & Retouch

We start shooting your project the next business day once we receive the payment. Order turnaround time may be increased due to the high volume of projects. In such cases, we’ll inform you within the proposal. If you are in a hurry, you can select a faster delivery speed:
TRACK YOUR PROJECT STATUS    

APPROVE &RETURN

1-13 BUSINESS DAYS
Approve the Content

Once we’re done, you will get a link to your online gallery to view, approve and download the images. You’ll have 7 calendar days to approve images or request edits. If approved, download the images from your online gallery.

Request Revisions (if any)

Please provide feedback on images within 2 calendar weeks of receiving them (if necessary). We take up to 2 business days to assess if the edits are retouchable or require a reshoot, as well as if they are paid or free of charge. After 2 calendar weeks passed, all revisions will be paid.
Retouching edits can take up to 3 business days. Reshoots might require the standard turnaround time of up to 8 business days.

Return the Products

Once the project is complete, you can make a return request from your account by uploading a return label, scheduling a pick-up, or asking NULA to create a return label for you. In the case of NULA providing a return label, you will be billed for shipping upon delivery.

MANAGE

Client Dashboard

With our easy-to-use client dashboard, you can book your photo shoots online in just a few clicks. This streamlined process allows you to book shoots quickly and efficiently, saving you time and letting you focus on what matters most—your brand.

Keep track of your photo shoots with ease! You can customize the name of each of your orders, making it simple to identify projects at a glance. Plus, by clicking on any order from your list, you can instantly view the online gallery for that specific shoot. Staying organized has never been easier!

Get Notified

Get email and in-app notifications to stay on top of your project – from receiving a proposal to getting your images. Never miss a project update!

Client Support

Get timely project assistance from a сlient support manager attached to each of your projects.

We’re available: Mon – Fri: 11:00 AM – 6:00 PM (ET)
EMAIL US

Need help booking a large project? Have questions about the process, timeline, pricing, shot lists, or shipping?
SCHEDULE A CALL

Frequently Asked Questions

IS EDITING/RETOUCHING INCLUDED?

Yes, standard retouching is included for every image. Any complex manipulations will be paid.

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DO YOU ACCEPT REVISIONS?

Yes, any revisions made due to Nula’s failure to follow your directions are free of charge. Revisions made due to unclear directions from the client which were open to interpretation and assumption will be paid.

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CAN I PROVIDE REFERENCES?

Absolutely! We encourage our clients to provide references to understand what result you would like to achieve. Upload or share links to your reference photos when booking your shoot.

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CAN I GET A REFUND?

Nula provides custom photography based on your requirements, therefore, we don’t offer refunds after we started working on your images.

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TURNAROUND TIME?

Most shoots are done and final images delivered within 5 business days after receiving your product. *up to 50 standard images.

Shoots including a model may take up to 10 business days.

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HOW TO SHIP PRODUCTS?

1. You can schedule a drop-off of your product(s) at the Nula office in Brooklyn, NY.

2. You can ship your product with the shipping service of your choice and provide us with the tracking number.

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WILL MY PRODUCTS BE RETURNED?

1. You can schedule a pick-up from the Nula studio.

2. You can include a prepaid return label in the box when shipping your product.

If you don’t need your product back, we can donate or discard it for you.

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WHAT IS THE USAGE POLICY?

The content you purchase from Nula comes with unlimited usage licenses in perpetuity, including the content with models.

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